Terms

Shipping

We are not responsible for any lost or missing/stolen packets. If your order has been lost in transit please reach out to the shipping carrier for futher options.

Cancellation Policy

We do not allow cancellations once the order has been placed. All orders are final and cannot be changed after submission. We do our best to ship all packages within 12 days. In the event that your order has not shipped within 12 days, you may reach out to customer service at hello@artclubhtx.com.

Return Policy

We will gladly exchange an item for online store credit only. Before sending the item back, please email hello@artclubhtx.com within 3 days to receipt of your shipment. Packages sent without first contacting us will not be accepted. Items to be exchanged must be returned in perfect, new condition with all original tags attached.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. Items may be exchanged in person at the physical Art-Club Store located in Houston, Texas. Jewelry and Accessories cannot be returned or exchanged due to sanitary reasons. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Art-Club Store.

Incorrect Order

In the event that you receive an incorrect order or size please send it to the return address and email hello@artclubhtx.com with your transaction ID or email used with the order and we will send the correct order. Once the incorrect order is returned we will ship the correct order.